The second annual ACI Customer Experience Global Summit as the most respected event in the industry for the promotion of customer service excellence and the leading platform for airports around the world was held in Bali from 2nd till 5th September. ACI / ASQ program recognizes the airports around the world that deliver the best customer experience in the opinion of their own passengers. Zagreb Airport received award as the Best Airport in Europe by Size and Region welcoming 2 to 5 million passengers in 2018. Passengers and users of Zagreb Airport recognized and awarded Zagreb Airport, in a regular survey about the quality of service in 2018. This is the second consecutive award in the same survey, as Zagreb Airport was awarded the Most Improved Airport by ACI / ASQ in 2017. This exceptional accomplishment is a testament to the dedication and commitment to passenger service excellence that everybody at Zagreb Airport put as the top priority in their everyday work.
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